Returns & Refunds

Voluntary returns

Request a return within 7 calendar days after confirmed delivery through your private order page. The delivery date is the carrier’s confirmed delivery date; the day after delivery is day one. Requests are accepted through the end of day seven at your delivery address. Fragrance must be unused, unopened, factory sealed, and in its original packaging. Return it in a protective shipping box. Opened or unsealed fragrance, testers, and items damaged by inadequate return packaging are ineligible for a voluntary return.

After we approve your request, we will send return instructions. You pay return shipping and remain responsible for the parcel until it reaches us. We recommend tracked shipping. Please do not send a parcel before receiving instructions.

For an eligible voluntary return, we deduct a 10% restocking fee from the returned merchandise price only where permitted by law. We refund the remaining merchandise amount and the applicable tax adjustment to the original payment method. Original shipping charges, if any, are not refunded where permitted by law. We do not make a separate charge for the fee.

When something goes wrong

If you receive the wrong item, a defective product, or a damaged shipment, use your private order page to tell us. Report visible shipping damage within 5 days of delivery when possible and keep the shipping box and packaging; photos help us resolve it. This reporting request does not reduce rights that law gives you after five days. Do not use an incorrect item while we arrange a correction.

Contact us through the order page for non-delivery. Wrong items, defects, shipping damage, non-delivery, and cancellations caused by THORNE are handled separately. We do not apply voluntary-return restocking fees or charge you return shipping for our error. We will offer the remedy required by law and the circumstances, including a replacement or full refund where appropriate.

Cancellations and refunds

Request cancellation promptly through your private order page. We can cancel before fulfillment processing begins. Once processing begins, cancellation may no longer be possible; if the order ships, the return terms above apply. If we cannot source your order or cancel it for our own reason, we will offer an alternative or a full refund, with no restocking fee.

We authorize a voluntary-return refund only after the returned item arrives and passes inspection. Approved refunds go back to the original payment method. Payment processing time depends on your card issuer. Legal rights to earlier or different remedies always take priority.